General Info & Getting Started Page

Welcome to Emedia Hosting! We are glad to have you on board, and we will work to keep you a happy satified client.

The very first step is to change your domain's dns to the name servers you received in your welcome email. Note: If you purchased your domain from us we will do this step for you. If you didn't purchase it from us and need more information please visit Changing DNS.

After your dns changes have been made please allow up to 48 hours for your dns to propagate worldwide. During this initial 48 hours your site will can working one minute then be offline the next. If after two days your site is still not accessible please contact us ASAP.

*NOTE: By default you have no email address setup. The main username may look like it's a setup email, but if you wish to use it you will need to add it as an email account.

 

Uploading to your site

You can begin uploading to your account now by using a FTP client or cPanel's File Manager. If you are using an FTP client put in your sites ip address under the "host address" field. Once your ftp is connected go into the "public_html" folder and begin uploading to your site. To replace the default place holder page you must upload a file named index.html or index.php in all lowercase lettering.


 

Control Panel And Important Links

Note: "yourdomain.com" should be your sites IP address until your dns has proprogated.

  • Your control panel is located at http://yourip/cpanel  or after proprogation yourdomain.com/cpanel
  • Your webmail is located at http://yourdomain.com/webmail  (won't work for first 24-48 hours)
  • You can view your site before the dns has proprogated at http://iphere/~usernamehere/
    Note: Don't forget the trailing / and the ~
  • Everywhere it says youriphere put YOUR IP FROM WELCOME EMAIL. Example http://99.99.999.9/cpanel This is an example do not actually put 99.99.999.9 since this is not the ip in your email.

 

Support Guidelines

If you have any questions please check out our online knowledge base first.

When to use chat support:
Chat is great for quick questions but not the best method to use for resolving problems. If you ever use chat support and you do not receive the answer you're looking for within minutes we advise you to open a support ticket for the quickest and most appropriate response.

When to use ticket support:
The quickest and best way to get all problems solved and more complicated questions answered is by emailing admin@emediahosting.co.uk. After you email us you will get a ticket number e-mailed back to you. If you do not get a ticket number we did not get your e-mail. The reason ticket support is best for solving problems and answering questions is because your ticket is escalated up the food chain until your problem is solved or question is answered. Most tickets are responded to within minutes. If it is a complicated problem it will take longer as it is moved up to higher level technicians. If you're ever unhappy with a response or need more help simply respond back to the ticket and we will continue to help you.

Please do not open multiple tickets on the same issue or your help process will be slowed down.

Please always provide your hosting account domain name and username as well as a step-by-step of how to reproduce your problem including any login information that may be needed.

When to use phone support:
Feel free to call us for help but keep in mind that for serious issues a ticket will be needed.

 

Billing

Your web hosting fee will be billed automatically every Month or Year from the date of purchase, depending on the billing frequency option chosen when you opened your hosting account.

If you wish to upgrade, update information, or anything else billing related please log into the client area.

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